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scarves

Hermes In-Store: A 2nd Chance at the San Francisco Location

I previously wrote about my visit to the Hermes store in Palo Alto where I was completely ignored. I had doubts as to whether I would get service in any store. I of course have made a couple of online purchases, but I was hoping to making contact in person so I could ask questions about the leathers/fabrics, try-on and just establish a relationship for future questions. So I went into the San Francisco Union Square store which is in a temporary location.

I went in to the show wanting to look at card cases and to buy a small scarf ring (and maybe a new scarf). I walked through the shop to get an overview of where things are in this temporary location. I had some concern since no one really acknowledged me when I walked in (just like at the other store)…. but here were several customers and the location is quite choppy with several separate rooms with different types of items.

As I looked in the case with wallets and card cases, an SA came over to help me. He was patient with all my questions on the choices of wallets and leather types. He also was great with suggesting scarves.

In the end, I was quite happy with my experience at the SF location of Hermes. I left the store with a Calvi Card Holder in Rose, a Chain d’ Ancre scarf ring and a beautiful scarf in black/beige/blue tones. My SA was patient and kind and I will probably go back to that location. On a side note… I also saw a woman being offered a Berkin, but she didn’t like the color (a beautiful grey-ish/taupe color) and she asked her SA if she could get one in a different color. Crazy.

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My Experience in Hermes

Hermes-Palo Alto CA

Everyday in my work, I advocate for equity and social justice.  Then I go out in the world and hope to experience it in my own life.  I have been in love with fashion since I was young and it has blossomed now that I am an adult and can enjoy shopping for the stuff I used to only see in magazines.  Then I went into the Palo Alto, CA Hermes store (pictured above)…

It was a Friday, so I had nice work appropriate dark jeans on, cashmere sweater, Tory Burch ruffle sneakers and my Chanel Jumbo bag.  Not that appearance should matter, but I was presentable with a touch of Luxe. I went in to look mainly at scarves, scarf ring (because I am fancy like that) and to see if they had any watch bands to fancy up my Apple Watch.  I walked in with a smile on my face and said hello to an associate who replied but kept walking by.  I looked for quite a while at the cases with scarves, twillys & scarf rings but no one came over.  I was pretty much a sure sale, yet no one came over.  I took one loop of the store looking at items and one other associate said hi to me, but he too kept walking.  I went back and stood by another case.  There were only 2 other people in the shop that didn’t work there and about 5-6 people who worked there.  Crickets. 

So I left and went to Neiman Marcus where my lovely associate at Chanel greeted me and treated me with kindness and I spend my hard-earned money with him. Kindness and respect are everything with me… I have been in retail and know how a customer should be treated. Apparently I didn’t look like I could/should buy anything from their store.  So I will possibly make my Hermes purchase online and continue to shop at the Luxe shops that respect me no matter how they judge my appearance. I have watched some of my favorite You Tubers talk about the stress to get a Berkin or Kelly in the Paris store and are judged by the associate to be selected for a bag.  It is apparently true for many other situations in Hermes on any continent.  It’s just sad. Guess I will stick with my favorites: Chanel, Gucci, Dior and LV.  I have had EXCELLENT service there which is why they are part of my collection. 

Thanks for reading! XO, Dawn

 

 

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